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Book description

As Weeks explains in her introductory chapter, This book offers a system of strategies and tactics to help us navigate the treacherous minefields we may suddenly find ourselves in when we approach and try to get through - rather than avoid - prickly conversations. Strategies are the thinking part of these conversations. Balanced strategies replace the blanking out, gut reactions, and other horrors that slip in when conversations turn tough and ordinary thinking fails. Tactics are the handling part - what we do in the moment when our counterparts, or our own emotions, are giving us trouble. I wish I had a dollar bill for each time I have heard an obviously frustrated person complain that what someone else heard was not the intended meaning of what was said. This is perhaps the most common communication failure and perhaps one of the most common causes of what Weeks characterizes as a prickly conversation. The material provided in this book may help some readers to communicate their intended meaning more effectively or correct any misunderstandings. But its true purpose is to help you handle conversations of an altogether greater magnitude. Weeks then goes on to say, When people carry a combat mentality, as well as painful emotions, into a conversation with unseen problems, goodwill is not enough to prevent damage on both sides. Thats why such conversations are -- or can unexpectedly become -- prickly. In that event, skills are needed that will make you a better colleague, a better leader, and a better human being. Moreover, these skills must be applicable to whatever the specific circumstances may be.

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